Ensign’s Incident Response Service

Our cyber incident response service offers you peace of mind with a dedicated incident response team that monitors, detects, and mitigates threats around the clock. We are ready to respond to any incident swiftly to keep your systems always secure. Interested to learn more about Ensign’s capabilities? Read our case study on “BlackCocaine” Ransomware , as we investigated its impact on a banking and financial software company. 

24/7 Response

Round-the-clock technical support from a dedicated team of cybersecurity experts. Our team ensures prompt, on-site support within 8 hours for clients based in Singapore, resulting in minimal downtime and swift resolution of any security-related challenges.

Red Team Augmentation

Red Team augments investigations, offering offensive perspectives that delve deeply into the methods and tactics used by attackers. This provides a detailed and clear understanding of how breaches occurred, enabling you to enhance your defences effectively.

Comprehensive Solutions

Our services encompass a comprehensive range of critical aspects, from incident response planning and threat containment to crisis communication, recovery, digital forensics, and litigation support. We provide thorough preparation and strategic planning to swiftly contain threats, manage crises effectively, and ensure a smooth recovery process.

Post-Incident Monitoring

We offer continuous protection and rapid detection of lingering threats to safeguard your organisation post-incident. Our proactive monitoring and advanced threat detection systems ensure that any residual threats are quickly identified and prevented from recurring.

Select Your IR Retainer Package

When every second counts during a cyber incident, having a reliable plan in place is crucial. Ensign offers a selection of Incident Response Retainer Packages, crafted to ensure your business can quickly and effectively respond to threats. Explore our options to find the right fit for your security needs.

FeaturesEssentials Package
Standard Package
Ad-hoc Package
Upfront Costs Minimal upfront costs. From USD2,000/Year fee with 10 manhours included upon activationPre-purchase of blocks of 100 manhoursNone
Initial Response Time Immediate access to a dedicated team of experts via a hotline Same as Essentials package Longer onboarding process is required to ensure custodianship
Additional Cost Upon Activation Discounted manhour rate upon activation with 50-manhour cap in Phase One investigation* Drawdown from prepaid discounted manhours. 50-manhour cap in Phase One investigation* Standard-priced manhours
Conversion of Unused Manhours NoYesNo
Renewal of Retainer Annual Annual Not applicable

*Note: In most cases, a Phase One investigation is sufficient for clients to mitigate and respond to the initial cyber-attack. 

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